Booking & FAQ

Filicious Pet Services

About booking

We are taking new clients. Follow us on social media and sign up to our email list for the latest updates.

How to book

Please do not call, and please be kind.

Q. How can I book in?

A. For a standard grooming appointment, please TEXT 0480 181 078. For special care dogs or puppies under 16 weeks, please EMAIL manager@filiciouspet.com. We will quickly send you the details you need to book in.

For FILICIOUS PET MART (online shop) enquiries, please use our Contact Us page only.

FAQ

Q: Are you qualified to provide grooming services?

A: Yes. Filicious staff members have 19 years of grooming experience at busy pet salons and veterinary clinics/hospitals.

Q: My dog is very active / naughty / "bitey" / aggressive / old / disabled / has chronic pain. Can I still book in?

A: Yes. Our grooming team is very patient with pets. Our team members have worked in vet clinics and have plenty of experience handling pets. For more details, please visit our Special Care page and Special Care FAQs.

Q: What pet services do you offer?

A: We mainly provide standard dog grooming, puppy grooming, special care grooming, daycare and retail. We hope to offer more pet services in the future, and any updates will be shared on our social media.

Q: Is there parking at the shop?

A: Unfortunately, we don't have our own parking. After 10 am, you can park on Pacific Highway. There is also parking opposite Lindfield KFC (1-minute walk), Woodford Lane car park (2-minute walk) and on Lindfield Avenue past the station (2-minute walk).

Q: How much does a full groom cost for my dog?

A: Our price guide is based on your dog's actual weight (special breeds excepted). Please let us know your pet's weight, hair length and whether the coat is matted. Any extra charges will be confirmed when you arrive, or by text message after we assess your dog.

Q: Do you de-mat dogs?

A: Yes, we do. We charge $5 per 5 minutes, up to a maximum of 30 minutes. If we assess that the matting will take longer than 30 minutes or cause discomfort, we will recommend clipping to a shorter length. This will help your pet feel better and improve their health.

Q: Will my dog's photos appear on your social media?

A: Most likely, yes. If you are not comfortable with photos being posted, Filicious may not be the right fit for you.

Q: My dog has just arrived in Australia or NSW from overseas or another state. Can I book a groom?

A: The most important things are a health check with your local vet, registering your pet in NSW and making sure their vaccinations are up to date. Once you have done this, you can book in with us (text 0480 181 078 for standard grooming, or email manager@filiciouspet.com for special care dogs and puppies under 16 weeks).

Q: My dog's vaccination or flea and tick treatment is only one day overdue. Can I book a groom?

A: We ONLY accept pets with FULL, up-to-date vaccinations and flea and tick treatment. If these are overdue, please contact your local vet for treatment first.

Q: Do you do fancy style cuts?

A: No. Our shop promotes natural styles and good health, so we only provide simple, cute, natural styles at a suitable hair length. We do accept requests for some basic breed styles, for example poodle face and feet, schnauzer style and cocker spaniel style.