Client Notes

Some important reminders from Filicious Pet Services:

• Cash and card only. All payments must be completed in store or beforehand. We do not accept payment after the service.
• Saturday surcharge. Standard dog grooming on Saturdays has a 15% surcharge (from 1 February 2023).
• If your pet is anxious, please carry them inside rather than forcing or pulling them into the shop. This helps create a good first impression and reduces their anxiety.
• Give us a heads-up. Please tell us about your pet's current status (including any health conditions) straight away, so we know how to care for them properly.
• Pick up on time. You have one hour to pick up your pet after we send the text notification. Late pick-ups may incur an additional daycare charge.
• Natural styles only. Our grooming services provide BASIC NATURAL style cuts and pet care only. Your pet's comfort, wellbeing, health and behaviour are always our first priority.
• No style cuts. We don't do style cuts, Asian fusion, teddy bear, show cuts or other specific styling, as we focus on your pet's lifestyle to create a suitable, easy-to-maintain look. (We do some basic breed cuts, e.g. Schnauzer, Airedale, Cocker Spaniel, Poodle face, Bichon, etc.)
• Regular visits. We encourage all clients to visit consistently, with no more than 3.5 months between visits. If your pet doesn't need much grooming, please book at least a 15-minute tidy session so you keep your regular rate. If you skip visits for more than 3.5 months, your spot will be released to new clients who need our help, and you may need to wait until new client spots become available again.
• Breed restrictions. Regrettably, Filicious does not accept German Shepherds, Huskies or other aggressive dogs weighing more than 15 kg, as WE DO NOT sedate dogs.