Special Care FAQs
Special Care Dog FAQs
Q. What is a special care dog?
A. If your dog is disabled, highly active, aged 13+, a rescue (neglected/abused) or cannot be groomed in the usual way, there is a high chance they will qualify for our special care range.
Q. Do you sedate dogs?
A. No, we do not sedate dogs in any situation. We encourage proper grooming without sedation, as sedation is hazardous and carries risks to your dog's health. (We also suggest letting us try to help your dog before your vet sedates your pet.)
Q. My dog won't let me, the vet or anyone else clip their nails. Is this considered special care?
A. We would love to chat with you or make an appointment to assess your dog. Some dogs are just cheeky, and with us they might be a good boy or girl!
Q. My dog bites me and won't let me groom them. Is this special care?
A. Tell us your story and make an appointment with us. Some dogs need some EXTRA care and understanding. Special care is mostly about health issues or issues related to bad memories.
Q. My dog is very anxious. Is this special care?
A. It could be either. We will arrange a 30-minute private consultation session for you and your pet to visit us. During the session, we will do some small tidies to assess your pet and discuss whether we can help. Unfortunately, many people book our special care session using "anxious" as an excuse and then expect a style cut. Please leave these spots for the dogs who truly need special care. If you are not sure whether your dog needs special care, please email us at manager@filiciouspet.com with your case.
Q. How much do you charge?
A. It depends on your pet's weight and whether a bath is included. We will email you the details and price list once your application is approved.
Q. How long until my dog can start your services?
A. At the first appointment, we will evaluate your pet, discuss their condition and recommend the best treatment, and we will begin once we agree on the plan. We usually recommend grooming at least every 3.5 months.
Q. How long does the process take?
A. For small or medium dogs, it may take at least two hours, although we will generally look after your pet as quickly as possible. You may also be able to watch the whole procedure.
Q. May I request a style cut for my pet?
A. In our special care range, we aim to groom as quickly and lovingly as possible so your pet can relax quickly. We offer a basic (clean) cut, which may or may not meet your styling requirements.
Q. How can I book in?
A. Please email us at manager@filiciouspet.com with your name and a short description of why your dog needs special care. We will send you an application via email. Your application will be reviewed within 48 hours, and successful applicants will be contacted via email. If you haven't heard from us after 48 hours, it may mean that we are full or unable to help you. Enquiries without your name and the service you need (for example, only asking "how much?", "I want to book my puppy" or "when are you available?") will not be processed.
Note: Whenever you need our services, remember we are only an email away. We will chat with you to fully understand your dog and offer the best treatment available. (Please be kind and respectful.)