Puppy Package Terms & Conditions

These terms apply to the Filicious Puppy Package. By purchasing the package, you agree to the terms below. Our Grooming Terms & Conditions also apply.

1. Eligibility

  • For puppies up to 6 months old weighing under 11.9 kg.
  • The package can be bought and used any time before your puppy turns 6 months old.

2. Price & payment

  • The package price is $400, payable at purchase.
  • The package is non-transferable and non-refundable, and cannot be combined with other offers.
  • The price stays $400 regardless of your puppy's age at purchase.

3. What's included

  • Lesson 1 – Puppy Classroom: tidy session without bath, for puppies under 16 weeks
  • Lesson 2 – Bath & Tidy
  • Lesson 3 – First Clip
  • 2 teeth-brushing sessions + a Japanese-made SigOne puppy toothbrush
  • Italian-made poo bag holder & collar welcome kit
  • Puppy daycare at $10 per day until your puppy's 1st birthday (see section 6)

Welcome gifts: If any welcome gift (the SigOne puppy toothbrush, poo bag holder or collar) is out of stock, it will be replaced with another gift based on availability.

4. Lesson 1 – Puppy Classroom

  • Available for puppies under 16 weeks old who have completed their second vaccination.
  • A pawrent must stay with their puppy for the whole session (about 30 minutes).
  • If your puppy is 16 weeks or older when the package is purchased, Lesson 1 is not available. The package price remains $400.

5. Lessons 2 & 3

  • Lesson 2 (Bath & Tidy) and Lesson 3 (First Clip) can be booked once your puppy is fully vaccinated. Proof of vaccination is required.
  • All lessons must be used before your puppy turns 6 months old. Unused lessons expire and are not refundable.
  • Teeth brushing is included at Lessons 2 and 3.
  • The First Clip is a natural-style practice clip. We do not do short clips on a first clip.

6. Puppy daycare

  • $10 per day, any length of stay, with no limit on the number of days, Monday to Friday, 7:00am–3:30pm, until your puppy's 1st birthday.
  • Bookings are required and subject to availability.
  • Your puppy must complete a temperament check before their first daycare day.
  • After-hours daycare (after 4pm) is charged at the standard $50 per hour.

7. Fees & add-ons

  • The $18 fee for late drop-off, late pick-up, rescheduling or cancellation within 24 hours applies to all package appointments.
  • Package lessons are available during business hours. The 15% surcharge applies to bookings outside business hours.
  • Add-ons (such as de-matting, ear flush and pick-up/drop-off) are charged at standard prices.

8. Comfort promise

If your puppy finds a lesson too much, we'll stop, book a free happy visit to build confidence, and finish the lesson another day (before 6 months).

9. After the package

From 6 to 7 months, normal puppy prices apply. From 7 months, standard prices apply.

To book, email manager@filiciouspet.com.