Puppy Package Terms & Conditions

These terms apply to the Filicious Puppy Package. By purchasing the package, you agree to the terms below. Our Grooming Terms & Conditions also apply.

1. Eligibility

  • For puppies up to 6 months old weighing under 11.9 kg (11.9kg and above: individual surcharge).
  • The package can be bought and used any time before your puppy turns 6 months old.

2. Price & payment

  • The package price is $400, payable at purchase.
  • The package is non-transferable and non-refundable, and cannot be combined with other offers.
  • The price stays $400 regardless of your puppy's age at purchase.

3. What's included

  • Lesson 1 – Puppy Classroom (Private session): tidy session without bath, for puppies under 16 weeks
  • Lesson 2 – Bath & Tidy
  • Lesson 3 – First Clip
  • 2 teeth-brushing sessions + a Japanese-made SigOne puppy toothbrush
  • Italian-made poo bag holder & collar welcome kit
  • Puppy daycare at $10 per day until your puppy's 1st birthday (see section 6)

Welcome gifts: If any welcome gift (the SigOne puppy toothbrush, poo bag holder or collar) is out of stock, it will be replaced with another gift based on availability. (Includes but is not limited to Toys, hairbrush, neckerchief, etc)

4. Lesson 1 – Puppy Classroom

  • Available for puppies under 16 weeks old who have completed their second vaccination.
  • A pawrent must stay with their puppy for the whole session (about 30 minutes).
  • If your puppy is 16 weeks or older when the package is purchased, Lesson 1 is not available. The package price remains $400.

5. Lessons 2 & 3

  • Lesson 2 (Bath & Tidy) and Lesson 3 (First Clip) can be booked once your puppy is fully vaccinated. Proof of vaccination is required.
  • All lessons must be used before your puppy turns 6 months old. Unused lessons expire and are not refundable.
  • Teeth brushing is included at Lessons 2 and 3.
  • The First Clip is a natural-style practice clip. We do not do short clips on a first clip.

6. Puppy daycare

  • $10 per day, any length of stay, with no limit on the number of days, Monday to Friday, 7:00am–3:30pm, until your puppy's 1st birthday.
  • Bookings are required and subject to availability.
  • Your puppy must complete a temperament check before their first daycare day.
  • After-hours daycare (after 4pm) is charged at the standard $50 per hour.

7. Fees & add-ons

  • The $18 fee for late drop-off, late pick-up, rescheduling or cancellation within 24 hours applies to all package appointments.
  • Package lessons are available during business hours. The 15% surcharge applies to bookings outside business hours.
  • Add-ons (such as de-matting, ear flush and pick-up/drop-off) are charged at standard prices.

8. Comfort promise

If your puppy finds a lesson too much, we'll stop, book a free happy visit to build confidence, and finish the lesson another day (before 6 months).

9. After the package

From 6 to 7 months, normal puppy prices apply. From 7 months, standard prices apply.

To book, email manager@filiciouspet.com.